Internet Service Outage (Recovery)

Date/Time: 30th Jun 2009 11:45 Hrs SGT
Reason : Internet Service Outage (Recovery)
Details: 

Internet connectivity have been restored at about 30th Jun 2009 11:45 Hrs SGT for services
in Singapore and 30th Jun 2009 12:46 Hrs MYT for services in Malaysia.

We apologise for any inconvenience caused.

Internet Service Outage

Date/Time: 30th Jun 2009 11:20 Hrs SGT
Reason : Internet Service Outage
Details: 

Pacnet has detected loss of connectivity to the Internet from 30th Jun 2009 11:20 Hrs SGT.
Our engineers are working to restore services as soon as possible.

We apologise for any inconvenience caused.

Degradation of Internet Service (Continue)

Date/Time: 19th Jun 2009 04:00 to 17:20 Hrs SGT
Reason : Degradation of Internet Service (Continue)
Details: 

Updates as of 19th Jun 2009 - 17:20 Hrs.
Repairs to the fibre outage at our upstream network has been completed.  Traffic has been
normalised and latency returns to normal.

We apologise for any inconvenience caused.

Degradation of Internet Service (Continue)

Date/Time: 19th Jun 2009 04:00 Hrs SGT
Reason : Degradation of Internet Service (Continue)
Details: 

Updates as of 19th Jun 2009 - 14:00 Hrs.
Repairs to the fibre outage at our upstream network has been delayed due to unforeseen
circumstances.  Engineers are working round the clock to have it resolved as soon as possible.

We apologise for any inconvenience caused.

Degradation of Internet Service

Date/Time: 18th Jun 2009 17:00 Hrs SGT
Reason : Degradation of Internet Service
Details: 

PacNet has identified partial Internet connectivity issues due to a fibre outage in our upstream network.
We have re-routed traffic to another network and customers may experience higher than normal latency.
Repairs are on the way and expected to be completed by 19th Jun 2009 15:00 Hrs SGT.

We apologise for any inconvenience caused.

Scheduled Network and Systems Maintenance

Maintenance Window: 28 Jun 2009
        Singapore : 03:00 to 0800 SGT
        Malaysia  : 03:00 to 0800 MYT
        Hong Kong : 03:00 to 0800 HKT
        Thailand  : 02:00 to 0800 THT
Reason : Scheduled Network and Systems Maintenance
Details: 

Pacnet will be conducting our monthly scheduled maintenance during the period
indicated above.  This is to ensure that we provide the highest quality in
Internet connectivity and services.

Your connectivity and services with us, in the affected countries listed above,
may be interrupted for short periods during the maintenance window.

If you have more than one connection with us, we will take precautions not to
affect both connections at the same time to minimize impact.

We apologise for the inconvenience caused.

SingTel Scheduled Network Maintenance

Date/Time: 2nd Jun 2009 / 0100hrs to 0500 Hrs
Activity : Scheduled Maintenance Activities
Duration : Consumers using ADSL are anticipated to experience a service interruption of 10 to 15 minutes.

Should you have any queries, please contact our Consumer Service Hotline at (65) 6336 6622 or
Corporate Service Hotline at (65) 6226 8668.

Scheduled Network and Systems Maintenance

Maintenance Window: 31 May 2009
        Singapore : 03:00 to 0800 SGT
        Malaysia  : 03:00 to 0800 MYT
        Thailand  : 02:00 to 0800 THT
Reason : Scheduled Network and Systems Maintenance
Details: 

Pacnet will be conducting our monthly scheduled maintenance during the period indicated above.
This is to ensure that we provide the highest quality in
Internet connectivity and services.

Your connectivity and services with us, in the affected countries listed above, may be interrupted for
short periods during the maintenance window.

If you have more than one connection with us, we will take precautions not to affect both connections
at the same time to minimize impact.

We apologise for the inconvenience caused.

SingTel Scheduled Network Maintenance

Date/Time:  27th May 2009 / 0100hrs to 0500 Hrs
Activity : Scheduled Maintenance Activities
Duration : Consumers using ADSL are anticipated to experience a service interruption of less than 5 minutes.

Should you have any queries, please contact our Consumer Service Hotline at (65) 6336 6622 or
Corporate Service Hotline at (65) 6226 8668.

SingTel Scheduled Network Maintenance

Date/Time:  24th MAY 2009/between 0100SGT and 0400SGT.
Activity : Scheduled Maintenance Activities
Duration : Consumers are anticipated to experience a service interruption of less than 15 minutes.

Should you have any queries, please contact our Consumer Service Hotline at (65) 6336 6622 or
Corporate Service Hotline at (65) 6226 8668.

StarHub Scheduled Network Maintenance

Starhub will be conducting scheduled maintenance during the period indicated below.  This is to ensure
network stability and better quality in connectivity and services to Pacnet consumer cable customers.

	Date: 25th May 2009 (Monday)
	Time: 09:00am - 06:00pm (Local Singapore Time)
	Areas Affected: NEWTON ROAD

	Date: 26th May 2009 (Tuesday)
	Time: 09:00am - 05:00pm (Local Singapore Time)
	Areas Affected: BEDOK SOUTH AVENUE 1, BEDOK SOUTH AVENUE 2, BEDOK SOUTH ROAD, NEW UPPER CHANGI ROAD

	Date: 26th May 2009 (Tuesday)
	Time: 10:30am - 05:00pm (Local Singapore Time)
	Areas Affected: KAMPONG BAHRU ROAD, BUKIT PURMEI ROAD, BUKIT TERESA CLOSE, BUKIT TERESA ROAD

	Date: 27th May 2009 (Wednesday)
	Time: 09:00am - 06:00pm (Local Singapore Time)
	Areas Affected: YISHUN AVENUE 3

	Date: 1st June 2009 (Monday)
	Time: 09:00am - 06:00pm (Local Singapore Time)
	Areas Affected: ANDERSON ROAD, FERNHILL ROAD, STEVENS ROAD, WALSHE ROAD

	Date: 3rd June 2009 (Wednesday)
	Time: 09:00am - 06:00pm (Local Singapore Time)
	Areas Affected: ANG MO KIO AVENUE 5, ANG MO KIO AVENUE 4

Your services may experience intermittent Internet connection during the maintenance window.
Should you have any queries, please contact our Consumer Service Hotline at (65) 6336 6622.

Network Connectivity Outage

Singapore: 6th May 2009 16:50 - 18:00 SGT
Reason : Network Connectivity Outage
Details: 

PacNet has identified partial Internet connectivity issues during the period indicated above affecting
some of our customers in Singapore.  As a result, customers may experience slow or intermittent connection.

We apologise for any inconvenience caused.

Scheduled Network and Systems Maintenance

Maintenance Window: 26 Apr 2009
        Singapore : 03:00 to 0800 SGT
        Hong Kong : 03:00 to 0800 HKT
        Thailand  : 02:00 to 0800 THT
Reason : Scheduled Network and Systems Maintenance
Details: 

Pacnet will be conducting our monthly scheduled maintenance during the period indicated above.
This is to ensure that we provide the highest quality in Internet connectivity and services.

Your connectivity and services with us, in the affected countries listed above, may be interrupted
for short periods during the maintenance window.

If you have more than one connection with us, we will take precautions not to affect both connections
at the same time to minimize impact.

We apologise for the inconvenience caused.

StarHub Scheduled Network Maintenance

Starhub will be conducting scheduled maintenance during the period indicated below.  This is to ensure
network stability and better quality in connectivity and services to Pacnet consumer cable customers.

	Date: 23th April 2009 (Thursday)
	Time: 09:00am - 06:00pm (Local Singapore Time)
	Areas Affected: Pasir Panjang Road

	Date: 23th April 2009 (Thursday)
	Time: 10:30am - 05:00pm (Local Singapore Time)
	Areas Affected: Bright Hill Drive, Sin Ming Avenue, Fulton Avenue, Fulton Road

	Date: 24th April 2009 (Friday)
	Time: 09:00am - 06:00pm (Local Singapore Time)
	Areas Affected: Nepal Park

Your services may experience intermittent Internet connection during the maintenance window.
Should you have any queries, please contact our Consumer Service Hotline at (65) 6336 6622.

Scheduled Network and Systems Maintenance

Period : 29 Mar 2009
         Singapore  : 03:00 to 0800 SGT
         Malaysia   : 03:00 to 0800 MYT
         Australia  : 03:00 to 0800 AEST
         Hong Kong  : 03:00 to 0800 HKT
         Thailand   : 02:00 to 0800 THT
Reasons: Scheduled Network and Systems Maintenance
Details: 

Pacnet will be conducting our monthly scheduled maintenance during the period indicated above.
This is to ensure that we provide the highest quality in Internet connectivity and services.

Your connectivity and services with us, in the affected countries listed above, may be
interrupted for short periods during the maintenance window.

If you have more than one connection with us, we will take precautions not to affect both
connections at the same time to minimize impact.

We apologise for the inconvenience caused.

Urgent Network and Systems Maintenance

Period : 22 Feb 2009
         Singapore  : 03:00 to 0800 SGT
         Malaysia   : 03:00 to 0800 MYT
         Hong Kong  : 03:00 to 0800 HKT
         Thailand   : 02:00 to 0800 THT
Reasons: Urgent Network and Systems Maintenance
Details: 

Pacnet will be conducting our monthly scheduled maintenance during the period indicated above.
This is to ensure that we provide the highest quality in Internet connectivity and services
to customers.

Your connectivity and services with us may be interrupted for short periods during the
maintenance window. If you have more than one connection with us, we will take precautions
not to affect both connections at the same time to minimize impact.

We apologise for the inconvenience caused.

Emergency UPS Maintenance

Period : 18 Jan 2009
         India      : 00:00 to 0400 IST
Reasons: Emergency UPS Maintenance - Delhi
Details: 
 
PACNET Delhi will be conducting emergency UPS maintenance activity at Pacnet Delhi NOC
during the period indicated above.
 
This activity is undertaken to provide better uptime and manageability to your circuit.
Your connectivity and/or services with PacNet will be affected during the said activity.
 
We apologise for the inconvenience caused.

Scheduled Network and Systems Maintenance

Period : 18 Jan 2009
         Singapore  : 03:00 to 0800 SGT
         Malaysia   : 03:00 to 0800 MYT
         Australia  : 03:00 to 0800 AEST
         Hong Kong  : 03:00 to 0800 HKT
         Thailand   : 02:00 to 0800 THT
         India      : 03:00 to 0800 IST
         Philippines: 05:00 to 1000 PHT
Reasons: Scheduled Network and Systems Maintenance
Details: 

Pacnet will be conducting our monthly scheduled maintenance during the period indicated above.
This is to ensure that we provide the highest quality in Internet connectivity and services
to customers.

Your connectivity and services with us may be interrupted for short periods during the
maintenance window. If you have more than one connection with us, we will take precautions not
to affect both connections at the same time to minimize impact.

We apologise for the inconvenience caused.